Etiquette & Policy
To ensure a smooth and enjoyable experience, please review our policies below:
Massage Policy
**Appointments** Appointments can be made online or by calling 210-552-3344. Please provide your full name, contact information, and any relevant health details.
**Rescheduling/Cancellation:** We require 24 hours’ notice for cancellations or rescheduling or booking an appointment.
**Late Arrivals:** If you arrive late, your session may be shortened to accommodate other appointments.
**Payment Policies** - **Accepted Methods:** We accept cash, credit/debit cards, Apple Pay, Cash App and Facebook Pay.
**Payment Timing:** Payment is due at the end of service.
**Refunds:** Refunds are not provided for completed services. Please discuss any concerns with us during your session.
**Health and Safety** - **Health Disclosure:** Please inform us of any health conditions or injuries before your session.
**Sanitization:** Our equipment and facility are thoroughly sanitized after each session.
**Confidentiality and Privacy** - **Client Records:** Your personal information is confidential and stored securely. We will not share your information without your consent.
**Data Protection:** We comply with HIPAA to protect your data.
**Code of Conduct** - **Client Behavior:** We ask that all clients respect the therapist and maintain appropriate behavior during sessions. **Therapist Conduct:** Our therapists adhere to high professional standards and ethics.
**Complaints and Dispute Resolution** - **Complaints:** If you have any concerns, please contact us at 210-552-3344. We are committed to resolving any issues promptly.
**Resolution:** Complaints will be reviewed and addressed within 5 business days.
**Liability Waiver** - **Client Responsibility:** Clients must inform us of any medical conditions or contraindications. We are not liable for any adverse effects resulting from massage therapy.
**Service Changes:** Policies may be updated periodically. Any changes will be communicated through our website.
**Contact Information:** For questions, please contact us at 210-552-3344.Thank you for choosing The Spiritual Gangsta Spa. We look forward to serving you!
**Rescheduling/Cancellation:** We require 24 hours’ notice for cancellations or rescheduling or booking an appointment.
**Late Arrivals:** If you arrive late, your session may be shortened to accommodate other appointments.
**Payment Policies** - **Accepted Methods:** We accept cash, credit/debit cards, Apple Pay, Cash App and Facebook Pay.
**Payment Timing:** Payment is due at the end of service.
**Refunds:** Refunds are not provided for completed services. Please discuss any concerns with us during your session.
**Health and Safety** - **Health Disclosure:** Please inform us of any health conditions or injuries before your session.
**Sanitization:** Our equipment and facility are thoroughly sanitized after each session.
**Confidentiality and Privacy** - **Client Records:** Your personal information is confidential and stored securely. We will not share your information without your consent.
**Data Protection:** We comply with HIPAA to protect your data.
**Code of Conduct** - **Client Behavior:** We ask that all clients respect the therapist and maintain appropriate behavior during sessions. **Therapist Conduct:** Our therapists adhere to high professional standards and ethics.
**Complaints and Dispute Resolution** - **Complaints:** If you have any concerns, please contact us at 210-552-3344. We are committed to resolving any issues promptly.
**Resolution:** Complaints will be reviewed and addressed within 5 business days.
**Liability Waiver** - **Client Responsibility:** Clients must inform us of any medical conditions or contraindications. We are not liable for any adverse effects resulting from massage therapy.
**Service Changes:** Policies may be updated periodically. Any changes will be communicated through our website.
**Contact Information:** For questions, please contact us at 210-552-3344.Thank you for choosing The Spiritual Gangsta Spa. We look forward to serving you!
What We Do Not Offer
Massage therapy is for relaxation and therapeutic purposes only. There is absolutely no sexual component to massage whatsoever. Any insinuation, joke, gesture, conversation, or request otherwise will result in immediate termination of your session and a refusal of any and all services in the future. You will be charged the full service fee regardless of the length of your session. Depending on the behavior exhibited we may also file a report with the local authorities if necessary. Treat your therapist with respect and dignity and you will be treated the same in return.
Massage Etiquette
Massage etiquette refers to the guidelines and manners that clients and massage therapists should follow to ensure a comfortable and respectful experience. Here are points of massage etiquette:
- 1. **Punctuality**: Arrive on time for your appointment. Being late may result in a shortened session, as the therapist may have other clients scheduled after you.
- 2. **Hygiene**: Ensure you are clean and free of strong odors before your massage. Good personal hygiene is essential.
- 3. Communication**: Communicate openly with your therapist. Share any medical conditions, injuries, or specific concerns you have, as well as your preferences for pressure, areas to focus on, or areas to avoid.
- 4. **Undressing**: Undress to your comfort level. You will be properly draped during the massage to maintain your privacy.
- 5. **Silence**: During your massage session, you are welcome to engage in conversation if you feel comfortable doing so. However, please keep in mind that talking may divert your attention from the full relaxation experience that our massage is designed to provide. We want to ensure that your time on the table is as restful and rejuvenating as possible.
- 6. Mobile Devices: Turn off or silence your mobile phone to avoid disruptions during the session.
- 7. **Tipping**: Tipping is customary and appreciated. It's typically 15-20% of the massage cost, but the exact amount is at your discretion.
- 8. **Respect Boundaries**: Respect the boundaries of your therapist. They are there to provide a professional service, and any inappropriate behavior or advances are not acceptable.
- 9. **Relax and Breathe**: Focus on relaxation during the massage. Take deep, slow breaths to help your body relax further.
- 10. **Feedback**: Feel free to provide feedback to your therapist during the massage. If the pressure is too light or too firm, or if you experience discomfort, let them know so they can adjust accordingly.
- 11. **Aftercare**: After the massage, take your time getting up and dressing. Your body may feel relaxed, so move slowly to avoid dizziness or discomfort.
- 12. **Stay Hydrated**: Drink plenty of water after your massage to help flush out toxins and rehydrate your body.
- 13. **Rebooking**: If you enjoyed your massage, consider rebooking for another session or discuss a treatment plan with your therapist if you have specific goals.